Return policy
Prerequisite for the return of products is to have in your possession the relevant purchase document proving the transaction
(eg, Retail Receipt, Sales Invoice / Shipping Receipt, etc.), as well as contact our call center at PHONE before
return the product.
Defective Products / Wrong Products
In case of a defective product, contact our store by calling 6932027333 to find out how the product will be replaced,
provided that the requirements of the law are met and the terms of our pharmacy refund policy are met.
Below we list the terms and ways of returning non-defective products in cases where we have made a mistake:
1. The date of receipt of the order with the date of submission of the application for return should not exceed 7 days.
2. The application must be made in writing by e-mail to info@elinajewellery.com stating relevant details as well as a phone number so that one of our executives can contact him
customer for relevant clarifications.
3. The product has not been opened or used and is in its original (factory) condition in which it was delivered to you and is included in the
its original packaging. Once received, its condition will be checked and in case it does not meet the above conditions, the return will not be accepted.
The final decision on the condition of the product belongs to us.
4. In any case the product to be returned must be accompanied by the corresponding sales document.
Note: In case of return of products at the request of the customer and if the above conditions are met, the customer is charged exclusively with the
Shipping Costs.
Procedure & Ways to Return Products
1. In our physical store:
You can visit our store where our staff will check the condition of the product and will serve you immediately. If you wish to perform
replacement of the product or replacement of the product with another, it is recommended to contact our store in advance at 6932027333., to confirm the
availability of the new product.
2. Product Shipping:
You can send us the product following the procedure below:
First you pack the products in the box in which you received your order.
Inside the package, place the completed withdrawal form and finally send the parcel, to the attention of the Returns Department.
For further questions and guidance regarding the shipping of the product you can contact us at tel 6932027333 .
Order cancellations
1. If you place your order on our website or place your order by phone, it is possible to cancel it (orders that are
in “Pending” or “In process” or “In progress” stage)
a) by post-order e-mail at info@elinajewellery.com,provided it is sent and received by elinajewellery
b) with information in our call center, at tel. 6932027333, if the products have NOT been delivered for shipment
2. In any other case you can cancel your order by phone at tel. 6932027333, by e-mail at info@elinajewellery.com or visiting our store, if the
products have NOT been delivered for shipment.
For your best service, know the number of your order.
Remarks
The elinajewellery reserves the right to repeal or legally amend its refund policy by publishing the relevant new terms and conditions in the
his website.
In case of repeated returns from the consumer, the info@elinajewellery.com , reserves the right to refuse to accept a product return due to abuse of the right
withdrawal or replacement of our products, even if the above terms and conditions are met (art. 281 of the Civil Code).
If the above legal procedure is not followed or the legal conditions for the return of the product are not met, then it will be returned to the consumer,
which will be charged with packaging and shipping costs.
Complaints policy
The specialized staff of our store is by your side, at any time, before and after the delivery of our products, ready to solve you
any problem and question. On the telephone. 6932027333 , by email at info@elinajewellery.com or in person at our physical store you can report the problem you may encounter
about our services.
The address where the products will be returned is:
Κωνσταντίνου Αλαβάνου 01, Τήνος Τ.Κ 84200
For any other information or question you can contact customer service at 6932027333